Frequently Asked Questions (FAQs) | Texas Health Breeze Urgent Care

Frequently Asked Questions

  • Does Breeze Urgent Care offer COVID-19 testing?

    Yes, COVID-19 testing is offered as part of an urgent-care visit for patients with symptoms when deemed necessary by the provider. However, our centers are not dedicated testing sites. This means we do not offer testing for people who are not experiencing symptoms.

    For individuals needing COVID-19 testing only, there are many local free or low-cost resources available. To learn more about public testing sites, contact one of the agencies below, or search online for “COVID testing” and the name of your county or city.

    Local Resources

    City of Dallas
    City of Fort Worth
    Collin County Public Health (CCPH)
    Dallas County Health & Human Services (DCHHS)
    Denton County Public Health (DCPH)
    Tarrant County Public Health (TCPH)
    Texas Department of State Health Services (DSHS)
    Local call to 2-1-1, option 6
    Texas Health Information
    (Physician Referral, Class Registration)
    877-THR-WELL (877-847-9355)
  • What is the age range of patients you see?

    Our providers are trained to see a wide range of patients from 6 months to seniors.

  • What are your hours of operation?

    8 a.m. to 8 p.m., seven days a week, 365 days a year, including holidays.

  • Can I get a prescription refilled at Breeze Urgent Care?

    While we do provide visit-related medications, so you leave with meds in-hand, we are not a retail pharmacy. For routine refills, please see your regular provider.

  • Can I schedule my visit?

    Yes. All our locations allow you to schedule same-day or next day reservations online. To choose a location and time most convenient for you, follow this link to find a location near you.

  • Do you offer sport and school physicals?

    Yes, we offer physicals required for both sports and school.

  • How is Breeze Urgent Care different from other urgent care?

    We’ve completely redesigned the traditional urgent care experience to get you the care you need, when you need. Learn more about how we are putting your needs first.

  • Can Breeze Urgent Care be my regular healthcare provider?

    If you have health issues that require ongoing treatment or monitoring, you’ll still need a regular primary care provider, but Breeze Urgent Care is here for those occasional illnesses and injuries that need care.

  • What insurance does Breeze Urgent Care accept?

    Breeze Urgent Care participates in a wide variety of health insurance plans. Since plan coverage is frequently updated and coverage for specific services varies with insurance plans, it is always best to check with your insurance company for current information about your plan and coverage before seeking any kind of medical care.

    Our staff is unable to provide information on what your specific plan may or may not cover.

    If you don't see your particular plan listed, contact your health insurance plan (the member services phone number will usually be listed on your ID card) to find out what, if any, coverage is available to you when you receive services at Breeze Urgent Care.

  • If I don't have insurance, what is the cost for a basic visit?

    If you don’t have insurance, Breeze Urgent Care charges a flat fee of $205.

    This fee covers:

    • An exam evaluation with a medical provider
    • In-clinic lab testing for strep throat, flu tests, UTI, etc. and most send-out lab tests
    • Digital X-rays
    • Medication given during the visit
    • A limited set of prescription medications; if you are prescribed a medication during the visit

  • Do you offer ultrasonography/ultrasound?

    We do not offer ultrasound at any of our locations. We do offer digital x-ray.

    If it's determined your injury or condition may benefit from an ultrasound, we refer you to local services.

  • When should I choose emergency care instead of Breeze Urgent Care?

    If you think you or someone else could suffer significant harm or die without prompt attention, seek emergency care — or call 911 immediately.

    • Emergency care is the right choice for treating conditions such as:
    • Chest pain
    • Coughing or vomiting blood
    • Deep cuts or bleeding that won't stop
    • Difficulty breathing or shortness of breath
    • Numbness in the face, arm, or leg
    • Seizures
    • Severe abdominal pain
    • Severe burns
    • Sudden blurred vision
    • Sudden, severe headache

    See Texas Health emergency departments locations.

  • What imaging services do you offer?

    Breeze Urgent Care offers digital x-ray. This is one of the most common imaging tools and is used to confirm or rule out minor injuries or illnesses, including fractures and pneumonia.

  • What services do you provide?

    We offer treatment for minor injuries and illnesses and acute care. We also offer digital X-ray at all of our locations.

    We do not provide full occupational medicine services at this time. For a full list of services and commonly treated conditions, see What We Treat.

    Sometimes medical problems require additional services, treatments or monitoring not offered in Breeze Urgent Care centers, in which case, we may need to refer you to a local emergency room.

    If your medical condition is serious or life-threatening, you should call 911 or have someone take you to the nearest Emergency Department immediately.

  • What type of labs/blood tests do you offer?

    We offer a number of on-site lab tests, including strep, UTI, and flu test. We also send out more complex tests to other labs.

  • Is Breeze Urgent Care part of a larger health system?

    Yes, Breeze Urgent Care centers are part of Texas Health, the largest health system serving people and communities of North Texas.

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Is it an Emergency?

If you are experiencing any of the following symptoms, please call 911 immediately.

  • Shortness of breath
  • Severe trauma or bleeding
  • Severe abdominal pain
  • Drug overdose/accidental poisonings
  • Chest pain
  • Symptoms of a stroke (e.g. facial drooping, arm/leg weakness or paralysis, speech difficulty)
  • Chest pain
  • Symptoms of a stroke (e.g. facial drooping, arm/leg weakness or paralysis, speech difficulty)