How We Engage
We use multiple engagement channels to share information and solicit input on organizational initiatives, performance expectations, roles and responsibilities. These include supervisor and team meetings, our intranet, town halls with leadership, video presentations and more. As we continue our evolution to a consumer-focused, highly reliable health system, we engage care teams in shifting to a consumer-centric mindset through training, discussion and communications.
We want to understand what is most important to our employees, hear what is working well and solicit suggestions for improvement. To take a continuous pulse of our workforce, we use an online platform that distributes quick, easy, confidential Pulse Check surveys. This tool enables leaders to make needed changes quickly, respond to safety concerns, refine communications or provide additional resources where they are most needed.
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While transparent engagement is essential in any organization, it is crucial during a pandemic. Leaders need to impart critical, accurate and timely information, and employees need to get questions answered, and concerns addressed quickly.
CEO Barclay Berdan and system leaders kept our system apprised of potential impacts, expected changes to workloads and processes and current clinical guidelines. Focused on providing empathetic and compassionate communications, Texas Health's leadership team also has provided employees with frequent updates — daily, weekly, virtually and in-person when safe.
To provide a central location for employees to access resources, frequently asked questions and critical updates, we created a COVID-19 Guidance Hub on our website. It contains everything from emergency response guidance to leadership contacts to inpatient surge plans. We also:
- Established an online COVID-19 dashboard to monitor the number of patients and available employees, PPE, beds, and other critical needs.
- Created a COVID Digest to provide an ongoing, condensed view of the rapidly changing care environment.
- Formed a Benefits Resource Center for sharing paid time off, obtaining counseling and finding support for wellness, childcare and other needs.
- Launched a "Take a Break with Barclay" virtual event series that provided a quick and casual way for our CEO to connect with front-line clinical and operations team members to address their questions and concerns.
- Posted hundreds of COVID-related stories on our intranet.
- Highlighted the COVID-related stories in our weekly e-newsletter, Texas Health: This Week, which shines a light on our front-line heroes, unsung heroes and many others.