Quick Care Video Visit FAQs

$49 per visit

Currently, we are not accepting insurances for our quick care video visit services.

• Your video visit will be with our Texas Health quick care provider. You may use your smart phone, tablet, or computer. Your After-Visit-Summary will be available to you in Texas Health MyChart.
• If needed, the provider you see will communicate with your Texas Health care team, including your primary care physician and specialists (if you have them), for any necessary follow-up care.

• To ensure your virtual visit is successful, please confirm that you are using a smart phone, tablet, or computer with the following features:
  • A working camera, speaker and microphone
  • The most recent versions of any internet browser you plan to use
• If prompted, please enable permission to allow your camera, speaker and microphone during the visit
• It is also recommended that you have stable internet or cellular connection and find a quiet and private place to have your quick care video visit.

Your provider may notify you through text and/or email with a link to rejoin the session

• There may be different reasons as to why you may be experiencing technical issues. Here are some tips:
  • Ensure you are in a location with stable wifi or cellular service
  • Bluetooth devices may cause issues. Please try turning off your Bluetooth devices and switching to your default camera, speaker and mic.
  • Close any other applications on your device that may be using your camera, speaker or microphone
• If any of the above does not work, you may need to rejoin the visit using the link sent to your text or email on a different device.

Quick care video visits will work on most supported devices including Android phone/tablet, Apple iOS phone/tablet, Windows PC and Apple computers.

Quick care video visits are available to individuals (ages 6+) who are currently physically located in Texas. Individuals ages 6-17 need to be accompanied by a parent, guardian, or medical proxy.

Any ordered lab tests, imaging, additional referrals, or visits may incur additional charges.

Your After Visit Summary will be available through Texas Health MyChart. If you do not have a Texas Health MyChart account, you will be e-mailed instructions about how to enroll after your visit. Please allow up to 3 business days for your after visit summary to show up on your MyChart account.

If you are new to MyChart and are above the age 15, you will receive an email to create your account. If you already have a MyChart account, you can visit mychart.texashealth.org to access your account. If you are a parent or legal guardian of the patient who is under 15, please know that you will need to set up your account first and add your child to the account.

Currently, we support quick care video visits through English only.

Yes, our telemedicine providers can prescribe non-controlled medication in accordance with state laws when deemed medically necessary. We can only provide a limited supply of long-term medications until you follow up with your primary care provider. We cannot refill controlled medications (narcotic pain relievers, benzodiazepines, etc.) Please contact your prescribing provider for these refills. Please ensure to confirm with your insurance carrier prior to a visit to confirm that the selected pharmacy is within your network.