Texas Health offers compassionate, comprehensive care for most stages of life. We combine clinical expertise, advanced technology, and individualized care and compassion to deliver a range of services to our consumers and their families – from labor and delivery to primary care to sports medicine, surgical procedures and intensive care. We also offer classes and events, support groups, health risk assessments and more.
Texas Health's leaders are committed to realizing our Mission and Vision. We designed our governance structure to align and collaborate with community stakeholders as well as to place our consumers' needs and preferences at the center of all we do.
Our system's executive management team develops Texas Health's strategy, driving financial and organizational performance and sustainability. Our Board of Trustees comprises leaders in independent healthcare, business, faith communities and in the communities we serve. Their volunteer service helps establish organizational goals, determine strategic policies and oversee leadership accountability.
Our Business Practices
Our integrity and business practices are foundational to earning and maintaining the trust of the communities we serve. The way we conduct ourselves and our operations demonstrate our Core Values of Respect, Integrity, Compassion and Excellence.
We expect every Texas Health employee to work ethically and comply with applicable laws and regulations. To reinforce responsible business practices, we continue to have robust oversight programs, including:
- Policies and procedures to detect fraudulent activities, such as internal audits, fraud risk assessments, financial audits and reviews, conflict of interest disclosures and internal controls evaluation.
- An Institutional Review Board to monitor whether clinical research studies are conducted ethically and comply with federal and state regulations, as well as our policies and procedures.
- A reporting system for stakeholders to report concerns anonymously, without fear of retaliation.
- A program to protect the privacy and security of consumers' health information.
At Texas Health, we believe that strong partnerships and collaboration allow us to have a greater impact on the communities we serve. Texas Health is affiliated with numerous organizations, and we have formal relationships with:
- The University of Texas Southwestern Medical Center – We jointly created a clinically integrated care network, Southwestern Health Resources (SWHR), to fill healthcare gaps. With nearly 5,000 physicians and advanced practice providers, SWHR connects physicians to patients and insights to outcomes, identifying barriers to better population health management. SWHR unites providers, specialists, clinicians and care coordinators to build a better healthcare system for all.
Texas Health Aetna – Texas Health Aetna combines the strengths of traditional healthcare plans and health systems to create a truly integrated solution that is simple to navigate and puts the member’s experience first. The health plan is committed to providing access to affordable, high-quality healthcare services and delivering customized member experiences throughout Dallas-Fort Worth.
Texas Health Resources Foundation
Texas Health relies on various funding sources to meet the increasing demand for enhanced services, education, outreach, facilities and technology. The Texas Health Resources Foundation engages generous donors and organizations in supporting clinical, educational and community health programs that address North Texas' most critical needs.
The Foundation also partners with Community Health Improvement to execute the Community Impact strategy. It is instrumental in building relationships with community stakeholders who serve on Community Impact Leadership Councils and Community Impact Board and identifies funding partners for initiatives.
The Foundation’ primary fundraising initiatives include:
- The Texas Health 365 Fund for programs and education that support Texas Health hospitals and communities.
- The Texas Health COVID-19 Response Fund to help front-line caregivers with shelter, food, daycare and critical medical equipment as they respond to the pandemic with courage and professionalism. The Foundation also facilitates donations of meals, PPE and other related needs.
The Foundation also builds key strategic relationships through additional community campaigns, programs, events, endowments, individual giving and nonprofit organizations.
Caring for the Whole Person—Mind, Body and Spirit
Texas Health’s faith-based heritage and traditions are at the heart of everything we do. Recognizing that integrating faith and medicine is an essential component of the treatment and healing process, we:
- Partner with faith communities to promote health and well-being.
- Provide pastoral care through board-certified chaplains, educating clergy and lay leaders through our accredited clinical pastoral education program.
- Offer on-site chapels and meditation gardens that provide a quiet place for employees, patients and visitors to pray, worship, meditate and simply breathe.
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The Texas Health Resources Foundation led two fundraising campaigns to provide financial relief to our system’s healthcare heroes.
It first established a COVID-19 Response Fund at the pandemic's onset to support employees’ immediate and pressing needs, from food to childcare to hotel accommodations. The donations also pay for medical equipment and other needs. It costs up to $15,000 per day for personal protective equipment to protect our front-line workers. By year-end, generous donors gave more than $2.4 million, which included $1.2 million worth of in-kind donations of meals.
Donors came from some unusual sources.
Professional basketball player Myles Turner of the Indiana Pacers donated $50,000 after his father was treated successfully for COVID-19 at Texas Health Harris Methodist Hospital Hurst-Euless-Bedford. Two teenage brothers from North Carolina, Dylan and Connor Clark, also donated $5,000 to Texas Health after launching their CopperSAFE mask business in late April 2020. Their business received national attention and corporate partnerships that enabled them to support caregivers across the nation.
The Foundation also kicked off a two-week campaign, Employees Supporting Employees, to support colleagues experiencing hardships in the fall. Thanks to their generosity, donations of paid time off and rollover pledges from 2019’s Associates and Community Employee Giving campaigns, we raised more than $1.6 million to provide support inside and outside the walls of our health system.
Caring for our Caregivers
Donations are being used to offset many costs, such as:
- $25: Cost to feed two employees for a day
- $300: Daily chaplain service for workers and patients
- $500: An employee’s discounted weekly hotel rate
- $1,000: A month of daycare for front-line workers
Although launched only five years ago, Texas Health Aetna is already making a significant difference in people’s lives, delivering better health outcomes while controlling costs for members and businesses alike.
Saving members time and money with telehealth
Texas Health Aetna's Anytime-MD app is in English and Spanish, offering more members free 24/7 access to a local doctor to quickly resolve everyday care needs, including house calls, appointments, filling prescriptions and referring members to behavioral health specialists. The app saved $1.25 million in 2020 by avoiding time away from work and care provided in physical settings. Members waited an average of 42 seconds for their consultations, which spanned a median time of 26 minutes.
Engaging high-risk members to improve health outcomes
A dedicated three-person care team at Texas Health Aetna engages 15% to 20% of members who have health conditions that need management and preventive treatment to keep them from worsening. Through remote condition monitoring via text message and direct phone calls, the team works with members to address and manage hypertension, diabetes, asthma, gaps in care and health education.